Terms and Conditions

All Information ("Content") provided Dr. Bill Pomfret & Associates and its subsidiaries on the World Wide Web of the Internet ("its web sites") is owned by or licensed to Dr. Bill Pomfret & Associates and/or its affiliates and subsidiaries (collectively "SPI"). By accessing and using any of the Dr Bill Pomfret & Associates web sites you represent that you are 18 years or older and understand that through such access and usage you are legally bound by these Terms and Conditions.

Dr. Bill Pomfret & Associates retains all proprietary rights to its website information. All unauthorized use of the information (including e-mail addresses) contained on these sites is strictly prohibited without prior written permission from Dr. Bill Pomfret.

Dr. Bill Pomfret & Associates does, however, authorize you to copy documents published on our sites for non commercial, personal use. In consideration of this authorization, you agree that any copy of these documents that you make shall retain all copyright and other proprietary notices contained herein.

Each individual document published by Dr. Bill Pomfret on our web sites may contain other proprietary notices and copyright information relating to that individual document. Likewise, any product, process, or technology contained in individual documents on our web sites may be the subject of other intellectual property rights reserved by Dr. Pomfret and may not be licensed hereunder.

All trade names, trademarks, service marks, images and logos on our web sites are proprietary to their respective owners and are protected by applicable trademark and copyright laws. Any unauthorized use of Dr. Pomfret owned marks or graphics is strictly prohibited.

You may not, nor may you allow others to, directly or indirectly, attempt or actually disrupt, impair or interfere with, alter or modify any Dr. Bill Pomfret & Associates owned web site or content. Likewise, you may not, nor may you allow others to, directly or indirectly, collect or attempt to collect any information about our customers, including passwords, account or other data.

Users may through hypertext or other computer links gain access to other sites on the Internet which are not part of our web sites. Dr. Bill Pomfret assumes no responsibility for any material outside of his web sites that may be accessed through any such link.


The material on our sites is provided as is. This means that Dr. Pomfret disclaims all express and implied warranties about the material in the sites. This includes, but is not limited to, warranties that: (1) the material is of any particular level of quality or is fit for a particular purpose; (2) the functional elements contained in the materials will be uninterrupted or error-free; (3) defects will be corrected; (4) our sites, or the servers that make them available are free of computer viruses or other harmful components or conditions; or (5) information contained in the sites is accurate as of any particular date.

Dr. Bill Pomfret & Associates will not be responsible for any damages or injuries that accompany or result from your use of its sites. These include (but are not limited to) damages or injury caused by any: (1) use of (or inability to use) the sites; (2) use of (or inability to use) any site to which you hyperlink from our sites; (3) failure of performance; (4) error; (5) omission; (6) interruption.

However, in certain Provinces where the law may not allow us to limit or exclude liability for these incidental or consequential damages, the above limitation may not apply and you may have the right to recover these types of damages, in any event, our liability to you for losses, damages, injuries and claims of any kind, whether the damages are claimed under the terms of a contract, or they are claimed to be caused by negligence or other wrongful conduct or any other legal theory, will not be greater than the amount you have paid to access our programs.

By providing material on our web site, Dr. Pomfret does not in any way promise that the programs, DVDs or materials will remain available to you or that you will qualify for the products we offer. Dr. Pomfret is entitled to terminate all or part of any of its web sites at any time, without notice to you.


Unless otherwise specified, the materials in our site are presented to provide information about Dr. Bill Pomfret & Associates products and services. Dr. Bill Pomfret & Associates operates from Kanata, Ontario, therefore the law of Ontario shall govern and control any action concerning Dr. Pomfret’s web site.


These Terms and Conditions, and the agreement they create, shall be governed by and interpreted according to the laws of the Province of Ontario. If any provision of this agreement is unlawful, void or unenforceable, it shall not affect the validity and enforceability of any remaining provisions. Dr. Bill Pomfret & Associates may modify these Terms and Conditions, and the agreement they create, at any time, simply by updating this posting or the information on its web sites and without notice to you. This is the entire agreement regarding all matters that have been discussed in the preceding paragraphs.

Privacy Policy

Dr. Bill Pomfret & Associates reserves the right to change this policy at any time by notifying users through a notice posted on its .com or by email, of the existence of a new privacy policy or any updates.

Dr. Bill Pomfret & Associates collects personally identifying information only during the registration process. Information is collected in certain portions of Dr. Bill Pomfret & Associates in which users specifically and knowingly provide such information along with content submissions, may use such information for its internal purposes, including, but not limited to, product sales and services, and feedback purposes.

Information submitted at the time of registration (including newsletter subscriptions) may be used for marketing and promotional purposes by Dr. Bill Pomfret & Associates, and may be shared with companies that have something of value to offer. If a guest objects to such use for any reason, he/she may stop that use -- either by e-mail request or by modifying his/her registration information online.


  • All prices listed are in Canadian dollars.
  • Payment must be made using a valid credit card .
  • Valid credit cards include Visa, MasterCard and American Express.

For your security, Dr. Bill Pomfret & Associates uses up-to-date technology embodying industry standards to ensure that your credit card information is kept confidential and secure.

Return / Refund Policy

If you are not satisfied with your purchase, you may return the product within 21 days of purchase. While all orders are checked for accuracy before leaving the warehouse, it is your responsibility to review the contents of your order when received. If you find any discrepancies with your order, you have 21 days from the date of purchase to report any such discrepancies; otherwise Dr. Bill Pomfret will assume no responsibility thereafter. Any refund request must be made within 21 days, in writing.

Order Fulfillment

Once you have completed your purchase, you will receive an e-mail confirming your order. Please keep this e-mail as it is your sales receipt for products and/or services ordered, as well as being your order confirmation number. If your order has to be shipped, you will also receive a Shipping Notification e-mail, of course downloadable products are available for download immediately and that products requiring shipping will arrive in approximately 5 working days.

E-mail notification will include your order tracking number once the item has been shipped and information on how you can check the status of your order online.

Shipping Information

All shipments containing DVDs or training product(s) are delivered by Canada Post Corporation (Traceable)

Orders can ONLY be accepted for Canadian addresses unless purchaser specifies a specific courier service.

We cannot accept shipping addresses with P.O. Boxes

All items purchased Monday to Friday, will be shipped within three business days (excluding weekends and holidays) to addresses across Canada.

Orders are delivered Monday to Friday between 8am and 5pm local time by normal postal service, If no one is available to receive and sign for the package, you will receive a notice of delivery and may have to pick up at your local post office.

For this reason, please ensure the shipping address you provide us, is an address where someone is there to sign and take delivery of the package(s).